Shipping and returns

SHIPPING

You will receive an email when your order has been dispatched.
Orders are posted Monday – Friday excluding Bank Holidays (UK).
If you do not receive your inland (UK) parcel within 3 days then contact us.
Please note that the customer is responsible for paying any import duties or other related costs.

Estimated shipping costs:
UK: around £4.99
EU: around £14.99
Rest of World: around £21.99
Please note: The actual costs of shipping are calculated at the checkout.

Estimated shipping time:
UK- 3 working days
Europe - 7 working days
Rest of World - 14 working days
Please note: these times depends from our mail service providers.

ORDER CANCELLATION AND RETURNS POLICY

In accordance with EU and distance selling regulations, you have 14 days from the date you receive your sling to receive a full refund of your purchase price. To cancel your order you must notify us in writing at info@mamaruga.com.

For a refund, the sling has to be unused, undamaged, in its original condition and in its original packaging. We cannot cover the cost of returning the item to us.

Please contact us at info@mamaruga.com before returning goods due to fault, including a description of the fault and if possible, send us a photo. We take 1 year  guarantee if product proven to be faulty as result of manufacturing error. 

If you have any issues about your order please contact us as soon as possible. Please remember to include all relevant paperwork.

Our Return Address:
Mamaruga
4 Beecham berry
Basingstoke
Hampshire
RG22 4PB
UK

Wrap size guide

Measurements and size guide

Sling safety

Safety information

Quality Policy

Mamaruga’s quality policy